MLFB, Part Number or Model
The complete MLFB, part number, model label or a clear nameplate photo identifies the product reference.
Enquiry and Order Information
Siemens Automation Enquiries, Order and After-Sales Information
Siemens automation enquiries cover RFQs, quotations, order handling and after-sales information. Model, quantity and destination details are included.
Product Reference Information
Siemens Automation Enquiries
Available MLFB, part number or model details provide the main reference for PLC, I/O, HMI, communication and software enquiries.
Enquiry Information
Product Details for an RFQ
Available product references and equipment context describe the RFQ requirement.
PLC, I/O and Communication Details
Where applicable, the enquiry includes the controller task, I/O requirements and communication interface.
HMI, Software and Project References
The current HMI model, available software reference and project context identify the HMI or software requirement.
RFQ, Email and WhatsApp
Information for a Quotation
The RFQ form includes product reference, quantity, company name, email, WhatsApp and a message field. Email or WhatsApp enquiries can include the same details, together with brand, specifications, destination, BOM or product photos.
Email enquiry details- MLFB, part number, model or nameplate photo
- Quantity, company and delivery destination
- Brand, specifications and product photos, where available
- System, software, interface or communication context
Order Handling Information
Enquiry to Shipping
The process records the information from the initial enquiry through to the shipping arrangement.
- 01
Enquiry
An RFQ form, email or WhatsApp enquiry includes the item reference, quantity, destination and relevant technical details.
- 02
Quotation
The quotation states the item reference, quantity, price and applicable commercial details for the enquiry.
- 03
Pro Forma Invoice (PI)
Confirmed quotation details are set out in the pro forma invoice before the order moves forward.
- 04
Reference and Label Check
The item reference and visible label details are compared with the confirmed order information.
- 05
Packing
Packing is arranged according to the confirmed item quantity and shipping requirements.
- 06
Shipping
The shipping arrangement uses the delivery destination, consignee contact details and stated shipment requirements.
Software Enquiries
System Details for Software Enquiries
For TIA Portal, STEP 7, WinCC and other Siemens automation software, relevant information includes the available software reference, related hardware and project context.
After-Delivery Enquiries
Order and Delivery Enquiry Details
After-delivery enquiries use the order or pro forma invoice number, item reference, delivery destination, issue description and supporting photos.
RFQ Enquiry
Siemens Automation RFQ
MLFB or model, quantity, destination and relevant system information form the main RFQ details.